Privacy Policy – 22 May 2018

Does anyone ever read these things? Is this about to become our most visited page on our website???

Only time will tell, and we will be able to see and report back to you because, YES!  We do in fact use Google Analytics and Cookies and whatever the hell else there is that makes this website run and helps us create a better "user experience"<- We have no idea what that is really, but we keep seeing it when it comes to website jargon, so let's freaking go with it!

This privacy policy is being written to the best of our ability (we know, we know.... we may have room for improvement, but we are trying, dammit!)  in accordance to GDPR (General Data Protection Regulation) and tells you about the information we collect from you when you use our website(s). We are apparently acting as a data controller simply by having this website and business in existence (who knew? Fancy new title for DFP, yo!) because we collect information (see info mentioned above about Google Analytics, cookies, and all that jazz, as well as information below which is a longer, drawn out version and not nearly as fun as some of the other shit we've seen on the internet... Gifs anyone?) and we are required by law to provide you with transparent information about us, about why and how we use your data, and about the rights you have over your data. We have been doing this all along anyway, but we need to get all fancy on you, and have a formal thingy-ma-bobs explaining how we are in compliance with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

 

We will be making this “concise, transparent, intelligible and easily accessible” as per the "shit we have to do for GDPR" checklist, to be in compliance. 

Let's do the damn thing, shall we!

 

 

Who are we and WTF is this?

We are Documentary Family Photographers Worldwide, a small (but hope to someday be YUUUGGGEEE) business whose team members barely have time to go to the bathroom alone because our kids are constantly busting in, and therefore, do not have the time to do anything remotely shady with your data.

We collect the data we need in order to provide you with these amazing services and so we can get in touch with you on a first name basis rather than calling you "Hey".

Data is collected through the purchases you make (we don't store your credit card info, our payment processors Stripe, Moonclerk and/or Paypal take care of that), the email lists you sign up for (how else would we write you??), forms you choose to fill out (we need to add the right person to the right online workshop), cookies (yum), and the fancy google analytic stuff. Once in a while we may place a marketing ad on social media (we've been hearing about these Facebook Pixel thingies... Hit us up if you know wtf that's all about and if we need it!) which targets our audience, i.e. YOU - (We haven't done it yet, but like we said, we are getting pretty fancy so maybe we will in the future).   

You can contact us by email at documentaryfamilyphotographers@gmail.com. 

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

 

Cookies

Seriously who actually cares? Do you even know what a cookie is or does? Well then. Yes we use cookies because that’s kinda how the Internet works. If you don’t want our delicious home-baked chocolate chip scripts, then you need to block cookies on your browser but don’t come crying to us when nothing does what it’s supposed to.

(With thanks to Writers’ HQ for the cookies policy/words)

 

How we use your information

  • When you use our website
  • When you sign up for our newsletter
  • When you submit an enquiry via our website
  • When you purchase a product from our website
  • The lawful basis for processing data
  • Your rights as a data subject
  • Your right to complain
  • Updates to this privacy policy

 

When you use our website

When you use our website to browse our directory, products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

When searching for a photographer in the DFP directory you can find the photographers information and a couple of their portfolio images. The photographer is solely responsible for their data and the images shown in their portfolio. DFP assumes the photographer obtained permission to share the image.

When you sign up for our newsletter

When you subscribe to our newsletter via our website, we ask you for your name and email address.

We will use your information to send you our newsletter, which contains information about our products and often includes special offers.

We ask for your consent to do this, and we will only send you our newsletter for as long as you continue to consent.

Your information is stored in our mail system and database and is not shared with any third parties. We will not use the information to make any automated decisions that might affect you.

Your information is kept for as long as you continue to consent to receive our newsletter.

You can ask us to stop using your information by withdrawing your consent, which you can do at any time by clicking the unsubscribe link at the end of any newsletter.

 

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your query to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed in our administration system / database. It is shared with the DFP administrators whom are based in Ireland, Germany and the Netherlands.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for up to two years when we delete them. CRM records are kept up to three years after the last contact with you.

 

When you purchase a product from our website

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address, website and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and fulfilling your product or service order. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). Some of our services is subscription based, and charge a recurring fee. Credit card information is stored through our payment processor.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.

 

Your Payment Details

 When you purchasing anything from Documentary Family Photographers Worldwide (whether a listing subscription, digital products, workshop, etc.), you will either pay through the payment processor Stripe, Moonclerk (for payment plans/subscriptions, also part of Stripe) or PayPal. The only payment-based details retain on our site is the payment amount, subscription type and length and which payment processor  you paid with (Stripe or PayPal). We retain no bank or credit card details on this site. The bank/credit card data is through the payment processor. These payment processors should be GDPR Compliant.

The lawful basis for processing data

We collect personal data (including images), in the above described ways, on the grounds of legitimate interest for exercising our service to photographers and family’s interested in documentary family photographers worldwide (fulfilling our general terms & conditions, legal obligation) or necessary for the execution of the agreement (supplying service and / or product) or on the basis of permission you have given. You can revoke this permission at any time by e-mail, or if it concerns the newsletter at the bottom of the newsletter via the link.

 

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, please use the contact information provided above in the Who Are We section of this policy.

 

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Data Protection Commissioner via their website.

 

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.